CREATOR MARKETSPACE
Last updated October 24, 2026
Your privacy matters. This policy explains what information Creator Marketspace collects, how we use it, and the choices you have. Please review this policy alongside our Terms of Service.
Creator Marketspace ("we," "us," or "our") provides the services described in this policy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application and website (collectively, the "Platform").
This policy describes our data practices; it is not a substitute for consent where the law requires consent. The Terms of Service separately govern use of the Platform. Features and connected services depend on availability and configuration.
The Platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal information from someone under 18, we will take steps to delete that information promptly.
When you create an account, we collect:
If you choose to create a Creator account or otherwise engage in additional functionality on the Platform (such as posting content, receiving payments, or participating in promotional features), we may collect additional information. This includes profile links, uploaded content, products and orders, transaction identifiers, payment status, and connected-account or identity-verification status. Stripe collects payment and identity information through its own secure forms.
We may automatically collect certain information when you use the Platform, including:
Connecting a social account is optional and separate from adding a public profile link. The provider asks you to sign in and authorize access. We do not receive your social account password. We store the provider account identifier, permitted profile information, granted permissions, connection dates, and encrypted authorization tokens to associate the connection with your Creator Marketspace account.
Embedded videos from TikTok or YouTube load from those providers. Loading or playing a video sends the requested video, IP address, browser/device information and playback activity to the provider for playback, security and measurement under its own privacy and cookie policies. Embedded playback is separate from connecting a social account. The iOS app keeps WebKit tracking protections enabled, does not request the advertising identifier (IDFA), and does not send Creator Marketspace sign-in tokens, profile details or contact information to embedded players. Opening an external social link is governed by that destination’s policies.
For Google sign-in, we receive the Google account identifier, email address, name, and profile image to create or restore your account. For Connect YouTube, we request the youtube.readonly permission and currently retrieve the selected channel identifier, title, custom URL, thumbnail image, and public subscriber, view, and video counts. We use this information to confirm channel ownership and show the connected channel and its public statistics on your creator profile. We do not use this connection to upload, edit, or delete YouTube content, or to access Gmail, Google Drive, or Google Calendar.
Other connections may provide TikTok public profile details, follower and engagement counts and public videos; X public profile details and metrics; LinkedIn basic member identity; Snapchat app-specific identity and display name; Instagram authorized profile information; and Facebook Pages you select. Available information depends on the provider permissions you grant and provider approval.
When you connect a channel, its name, image, link, and public statistics may be shown with your creator profile to viewers and brands. Authorization tokens and your Google email address are not displayed as YouTube channel information. Infrastructure providers process this data to operate the service: Cloudflare hosts application services, Supabase provides account and marketplace storage, and Infisical holds backend credentials and token-encryption keys. Mux processes video content you upload to our platform.
Google and YouTube data are used only for these visible account and channel features. We do not sell this data, use it to serve personalized advertising, or use it to train generalized AI or machine-learning models. Human access is limited to authorized support with your consent, security investigation, legal requirements, or permitted internal operations.
Creator Marketspace’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Connected YouTube features use YouTube API Services and are also subject to YouTube’s Terms of Service and Google’s Privacy Policy.
You can disconnect YouTube in Settings → Social connections. Disconnecting removes the stored connection record, encrypted tokens, and cached channel information from the active connection database. You can also revoke access in your Google Account’s third-party connections settings. Revoking Google access does not itself delete your Creator Marketspace account or content you uploaded separately. For deletion of account data or help removing retained records, contact support@creatormarketspace.com. We retain connection data while it is connected; security logs, backups, and legally required transaction records may remain for their applicable retention periods.
We use the information we collect for purposes including:
We use information for the purposes described here and provide additional notices and obtain consent where required, including for sensitive information or materially different uses.
We do not sell your personal information. We disclose information to operate the features you use and in the circumstances below. Public information and information you send to another user become available to their recipients. Advertising-related rights may depend on your location; contact us with questions about a particular disclosure or to exercise your rights.
We use reasonable administrative, technical, and physical safeguards designed to protect your information, including authentication-provider password handling and encryption of stored social authorization tokens. Messages are not represented as end-to-end encrypted. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide the Platform's services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data as described in Section 9.
Depending on your location, you may have rights regarding your personal information, including the right to:
To exercise these rights, contact support@creatormarketspace.com. Depending on applicable law, rights may also include portability, limits on sensitive-data use, opting out of sale/sharing or targeted advertising, appealing a decision and complaining to a regulator. We may verify identity before responding. We will not retaliate for exercising applicable privacy rights.
You can request account deletion in Settings → Delete Account. By default, deletion is scheduled after a 30-day grace period; you can cancel on the same screen before the scheduled date. Signing in does not cancel deletion. You may instead explicitly choose deletion without the grace period. Cleanup begins automatically after the selected deadline and includes a safety delay for existing upload links to expire. We remove your account, associated profile and owned content, revoke stored social connections, and cancel subscriptions we manage as part of cleanup. Scheduling deletion does not stop charges during the grace period; review active billing in My Subscriptions. Unsettled payments or shared ownership may require resolution before cleanup can finish; contact support@creatormarketspace.com for help. We email you when cleanup is complete. We retain only records necessary for legal obligations, financial accounting, security or disputes. Deleting the app alone does not delete your account or cancel payments. Content copied or shared by others may remain with those recipients.
The Platform is not directed to individuals under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a child under 18 has provided us with personal information, please contact us at support@creatormarketspace.com so we can investigate and take appropriate action.
The Platform may contain links to third-party websites or services (including social media platforms creators may link to). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
We may update this policy as our practices change. We will post the revised policy with an updated date and provide additional notice or request consent for material changes where required by law.
We process the posts, videos, images, audio, descriptions, course and series information, messages, shared links, booking details, reports and support requests you submit, together with related account identifiers and timestamps. Recipients can retain or forward what you send. Do not include passwords, payment credentials or unnecessary sensitive information in messages or support requests.
Creator profiles are currently public; private-profile controls are unavailable. Published profiles, content, business contact details and social/channel statistics can be seen or shared by visitors. Use available field-visibility controls carefully and do not assume they make the whole account private.
When you join a live room, the service processes your participant identity, room activity and audio/video you choose to publish. Hosts can manage guest participation. Published streams can be relayed to viewers through our video services; do not treat a broadcast as a private conversation.
For purchases, including guest purchases, we process buyer name/email when supplied, selected items or plans, creator and order identifiers, amounts, billing intervals, payment status, receipt and subscription identifiers, and fulfillment or cancellation records. Stripe processes payment details and creator payout/onboarding information through its payment services. Our application handles payment references and statuses rather than storing full card numbers or card security codes.
Creators receive buyer, subscriber, sponsor or booking details needed to manage the transaction and deliver what was purchased. A creator who receives your information may have separate privacy obligations. Contact support about unexpected sharing or fulfillment problems.
Cloudflare hosts and secures application services, including Turnstile abuse prevention and connection storage. Supabase provides authentication and marketplace storage. Infisical manages backend secrets and token-encryption credentials. Mux and Cloudinary support media processing/storage/delivery, and LiveKit supports live rooms where enabled. Stripe supports payments and payouts. Email delivery uses configured services such as Resend or SendGrid. Actual availability depends on the deployed feature and service configuration.
When an AI writing feature is enabled and used, we send relevant input to OpenAI to generate the requested result. Depending on the feature, this can include your author name, category, topic, hints, and content title or description. Avoid entering confidential or sensitive information. This feature is separate from social-account connection permissions; Google/YouTube data remains subject to the restrictions described above.
Providers process information needed for their services. Their own terms and privacy notices may also apply, particularly when you interact directly with a payment processor or connected platform. Authorized personnel may access information for support, security, administration or legal obligations.
We use browser/app local storage and session storage for sign-in and refresh credentials, onboarding progress, interface preferences and checkout or return-navigation state. Clearing storage may sign you out or remove saved progress. Some information is also saved to your account on the server, so clearing device storage does not delete account records.
Advertising and sponsorship tools process campaign materials, creator/platform selections, budgets, placements, scheduling, order/payment records, publication proofs and available performance statistics. Creators and advertisers receive information needed to manage their campaigns. Visiting an external advertisement or social link sends information to that destination under its own policies.
We send account, security, transaction, receipt and support communications and, where you subscribe or otherwise authorize them, newsletters or creator communications. Use the unsubscribe option provided with marketing communications or contact support. Essential service messages may still be necessary.
Our providers may process information in the United States and other countries where they operate. Data-protection laws may differ from those where you live. Where applicable law requires a transfer safeguard, the relevant safeguard must apply to that transfer; contact us about processing locations and safeguards.
Retention depends on the purpose and type of record: account/profile data while needed to provide the account; uploaded content while hosted; connection information while connected; and transaction, support, security and dispute records for applicable operational or legal needs. Disconnecting a provider removes active connection records as described above but does not erase independently uploaded content, completed transactions or all backups and logs. Backup copies may remain until replaced through the applicable backup cycle.
If you have questions or concerns about this Privacy Policy or our data practices, contact us at:
Creator Marketspace
support@creatormarketspace.com
Questions about your privacy? Contact Creator Marketspace at support@creatormarketspace.com.